At SheWorks, we stand by the quality of our craftsmanship. If you are not entirely satisfied with your purchase, we are here to help.
Please note that SheWorks does not offer monetary refunds. Eligible returns will be resolved exclusively through store credit or a direct item exchange.
To be eligible for an exchange or store credit, you must raise an exchange request within the following timeframes:
To qualify for an exchange, the item must be:
Note: Sale or discounted items are considered final sale and are not eligible for refund, exchange or store credit except in cases of verified damage or defect.
Customers are responsible for paying their own shipping costs for returning items for an exchange. Return shipping costs are non-refundable.
To initiate an exchange, please contact our customer support team within your applicable timeframe. Include your Order Number and your Reason for Exchange in your message.
If an item arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery with photos clearly showing the issue and your order number. Once verified, we will resolve the issue by providing an exchange or store credit, and SheWorks will cover the return shipping costs for the defective item.
For any questions regarding our policies, or to initiate an exchange request, please reach out to our customer support team:
SheWorks Store Pakistan
2nd Floor Union Gold Mall
Plot # 19, F-7 Markaz
Islamabad, 44000
Pakistan
Email: sadiashoaib@sheworkspakistan.com
Phone / WhatsApp: +92 334 4007800
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